8 min read
The first 24 hours after crypto theft or fraud: a practical checklist
The first day is about limiting further loss and preserving facts. Use this calm, ordered checklist before evidence disappears.
Read the guide →
Withdrawal & account access · On-chain tracing · Recovery · UK & worldwide
Withdrawal blocked, access lost? We take the process back over, right through to payment.
Secwall assists clients worldwide with trading platforms: regaining access to an account you can no longer reach, and withdrawal requests followed through official channels until funds reach your account. We verify the entity, reconstruct deposits and document support correspondence. If signs of fraud appear, our investigators take over with on-chain tracing and an evidence file.
First review with no obligation. We never ask for your private keys or recovery phrase.
Don't take our word for it: verify us.
- Register: SWF GROUP LTD · 16819219
- 167–169 Great Portland Street, London
- Emails: @secwall.co.uk only
- First response
- within one business day
- Chains analysed
- BTCETHTRONBSCSOL
- Request follow-through
- up to the payment into your account
- Company
- registered in England & Wales
The landscape
Crypto fraud is industrialised. The trail, however, stays public.
The figures below come from independent public reports. Our work is turning the trail those networks leave behind into usable evidence.
$17B
Stolen in crypto scams in 2025
Chainalysis estimate of funds taken through crypto fraud and scams over the year.
+1,400%
Growth in impersonation scams
Year-on-year rise in approaches posing as a company, platform or official service.
Verify Secwall
Details you can verify before trusting us with your case
Fraud victims are often targeted a second time. Always verify the company identity, domain and written scope before sharing documents.
Check the UK company registerFull guide: verify a company before engaging →- Legal entity
- SWF GROUP LTD · 16819219
- Registered address
- 167–169 Great Portland Street, London W1W 5PF
- Official domain
- secwall.co.uk · @secwall.co.uk
- Engagement scope
- Scope and fee confirmed in writing
- Secure recovery route
- Restitution directly to the client's account
- No secrets requested
- Never a private key, password or recovery phrase
Practical guides
Know what to do without losing time
7 min read
Blocked crypto withdrawals and 'unlocking fees': what to check before paying
A displayed balance is not proof that assets exist. Before paying another fee, verify the platform and preserve the payment trail.
Read the guide →7 min read
Can an exchange freeze stolen crypto? How evidence-led requests work
Finding an exchange in the transaction trail can create an actionable lead, but a freeze depends on evidence, timing, jurisdiction and lawful authority.
Read the guide →
Our expertise
A recovery strategy built on evidence
Every recovery case begins with verifiable facts. We analyse the available evidence, trace movements and present an actionable file to the institutions empowered to freeze, seize or return funds.
Fraud investigation
Reconstructing the timeline, analysing evidence and identifying the wallets, platforms and services involved.
Asset tracing
Tracking funds through mixers, cross-chain bridges and exchanges, right through to their destination.
Forensic report
A structured evidence file, ready for use by your solicitor, insurer or the relevant authority.
Recovery support
Preparing reports and requests for the exchanges, banks, advisers and authorities that may be able to act.
Identity security
Encrypted communication and restricted handling of documents, from first contact to case closure.
We lead the investigation and recovery action. Any restitution is made directly to your account by the exchange, bank or authority that authorises it.
Explore our method →Common situations
The situations we take on
Withdrawal pending on a platform
The withdrawal has shown 'processing' for weeks and verification requests keep piling up. We take the process back over through official channels and follow the request through to payment.
Withdrawal conditional on 'unlocking fees'
The platform demands a payment before releasing your funds. We verify the entity and the applicable terms, document the situation and alert you if the pattern matches a fraud.
Lost access to your trading account
Forgotten credentials, an authenticator you can no longer reach, or an account suspended without explanation. We prepare the access-restoration request, assemble the supporting evidence and follow the exchange with support through to the account being reopened.
Fake investment broker
A platform shows apparent gains, then blocks every withdrawal. We trace the deposits from your wallet through to the exit points.
Romance scam and USDT 'mining'
Regular payments into a supposedly high-yield contract. The on-chain graph reveals funds converging on a single operator.
Malicious contract approval
A single signature is enough to drain a wallet. We identify the approval, document the drain and secure what remains.
Bogus recovery service
After an initial loss, a 'recovery agent' asks for an upfront payment. We document the second fraud and verify official channels.
Our commitments
Fixed, written fee
A price agreed upfront, with no percentage on hypothetical recovered funds.
No secrets requested
Never a private key, password or recovery phrase.
Funds paid to your account
Any restitution goes directly to your account, never via Secwall.
An honest answer
If your case isn't traceable, we'll tell you before any quote.
Warning: after a scam, bogus 'fund recovery agents' re-contact victims. Our emails only ever come from an @secwall.co.uk address. See our frequently asked questions.
Move your withdrawal or case forward, in confidence.
An investigator reviews your initial evidence, assesses actionable leads and clearly sets out the strategy, scope and fee before any billable work begins.
Open a confidential case